What to look for in the good maid agency? I’m the veteran employer at my maid agency Express Maids, and people often ask me what to look for. How did I get here anyway? One day, a friend asked if I could refer her to a good maid. That’s how the story begins — I stumbled into the maid agency world and the rest is history. Here’s some advice how to choose the best maid agency, and some learnings from our happy clients.
The Importance of Finding the Right Maid Agency
The process of selecting the best maid agency to attend to your cleaning needs becomes easier with the application of the following tips. This will save you time, money, energy and a mess to clean (Which is what you sought to avoid, anyway). A decent maid management agency will furnish you with trained, competent, reliable, trustworthy and timely maids for your cleaning needs.
Reputation and Reviews
Word of Mouth and Online Reviews
Reputation should be the first characteristic you judge in a maid agency. A ‘mom recommended maid agency’ usually means that it’s been highly recommended by their mum’s friends or their parents’ friends. Ask your friends, family members and colleagues if they can recommend a maid agency. An equally important source of information is online reviews. Always trust an agency that has a long track of positive feedback.
Experience and Expertise
Years in Business
This is a critical step because an experienced maid agency will be able to better understand client needs and the industry as well. At Express Maids, our experience allows us to enhance different processes and offer superb services.
Comprehensive Screening Process
Background Checks and Interviews
Any reliable maid agency has to carry out background checks on their candidates such as personal interviews with the maids as well as the previous employer references. This important step is done in order to make sure that the maid is trustworthy and ready to take up the task set before her. A maid hired through Express Maids can be relied on because we have a tough vetting process to sort the good maids from the bad ones.
Training and Qualifications
Skill Development Programs
Look for agencies that offer skill advancement and training courses for their maids. These cover everything from cooking to cleaning to child care. Find out if the agency takes part in any ongoing training to keep their maids up-to-date on the latest techniques and standards.
Customised Matching Process
Personalised Service
Your home needs are specific to you – so the best maid agency will be a matching one. We take the time to get to know our clients by listening to and understanding your needs and preferences, and then offer a match to best suit these criteria. Express Maids has the protocols and experience to ensure a connection that will work for all parties involved.
Transparent Pricing
No Hidden Fees
As I mentioned in my introduction, price is one of the most relevant factors when envying for a home helper, therefore, a maid agency that is transparent in its price is also a sign of an honest company. A reputable agency will also list its prices in a clear and straightforward way, so that the client is fully informed of any placement fees, maid salary and any other additional charges beforehand.
Excellent Customer Support
Ongoing Assistance
Take special attention to customer service. This is where maid agencies give you the best idea of how well they will provide after-sales service – service that extends throughout the period that the maid works for you. Make sure the company you choose has a strong focus and emphasis on customer service. Express Maids provides a great level of regular support to our clients and to our maids.
Funny Anecdote: My First Day at Express Maids
On my first day working in the call centre at Express Maids, I sent a nurse on her first job: to be a chef. I sent a cook on her first raid to a family with demanding children. It all turned out OK because the people on the receiving end of these mistaken notifications shared a good sense of humour. Since my first job, I’ve moved between positions, learning a lot about how cleaning companies operate, the customers that use them, and the various types of workers involved.
Final Thoughts
If you get the best maid agency, your home will run like a clockwork. You can find the right maid agency if you consider following things: the good reputation in the market and its working history on providing quality maids, the experience of maids coming through that agency, screening process it has to find authentic agency, training provided to the employees to upgrade the present staff or for hiring new maid, communicates with the customers to get the proper description of work and have a good relationship with the maid company, customisation of clients and the matching method of finding the maid, the pricing structure has clear details and updated fee chart, the comments delivered by the existing clients of the maid company represent the true face of the company.
Express Maids is a ‘mom recommended maid agency’ that guarantees every home will be spic and span, so that you can rest easy. Use your best judgment. Finding the best maid agency takes a little research and patience. But the dividends are most certainly worthwhile. Because Express Maids will send you a cherub-like maid who’ll probably do a very good job. But most importantly, she will make your house feel like home.
